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Frequently asked questions about your subscription

Is shipping included in my subscription?

For subsequent orders, shipping is free on purchases over $2,000 MXN.

When is the payment made?

Your payment method is automatically charged each period according to the frequency you choose (every 2, 4, or 6 weeks).

Can I change the frequency of my subscription?

Yes, you can adjust it at any time from your account or by writing to us directly.

Can I modify the products I receive?

Of course! You can change flavors or combinations before the next shipment is processed.

How do I update my shipping address?

Just log in to your account or email us with the new information before the next delivery.

When will my order arrive?

Once shipped, you'll receive a guide with the estimated delivery time (usually between 2 and 5 business days).

Can I request a refund or return of subscription products?

Because these are food products, returns are not applicable once shipped, but if you have any problems with your order, please contact us and we'll resolve them!

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