Frequent questions
If you have any questions that are not covered here, please feel free to contact our customer service team. We are here to help you and make sure you have all the information you need to get the most out of your Baitz products.
Shopping
Where can I find your products?
In our Online Store, or any of our Points of Sale in Mexico and the United States
How can I get your products in the United States?
They are in Central Market, soon we will be in more Points of Sale.
What are the payment options available?
Puedes hacer tu pago con tarjeta de crédito o débito. Si necesitas hacer un pedido especial, escríbenos a infobaitz@baitzislife.com para revisar tu caso.
Do you offer free shipping?
Yes, shipments of more than $2,000 pesos or $80 dollars.
¿How much time does my order take to arrive?
3-5 business days, depending on the delivery address.
Can I make changes or returns?
At the moment we do not offer exchanges or returns.
Do you have a refund policy?
Write to us at info@baitz.mx to review your case.
Products
Are B •Complete products only for athletes?
No, B COMPLETE products are designed for anyone looking to supplement their diet and improve their daily well-being, not exclusively for athletes.
What type of people can take B•Complete products?
Any adult can take B COMPLETE, whether they lead an active lifestyle or simply want to improve their energy, focus, or overall nutrition.
What is the recommended daily dose of the B•Complete range?
We recommend 1 or 2 servings per day, depending on your personal needs and lifestyle.
Can Proteins replace a food?
Some people use it to replace a food but it can also be used as a supplement. (you can add it to your smoothies, pancakes, waffles)
Is Protein low in carbohydrates?
Yes, both flavors are low in carbohydrates.
Is Protein vegan?
Yes, it is suitable for vegans.
How many servings do Proteins come with?
17 servings.
Does protein powder cause weight gain or excess muscle mass?
Not necessarily. Weight or muscle gain depends on the type of training and the total number of calories consumed per day. Protein powder is simply a nutritional supplement.
The Complete Greens powder hardened a little, why does this happen?
You have to close the bag VERY well to ensure that no air enters and the proper consistency is maintained. (Although that happened, there is no problem).
Can Complete Greens be mixed with a spoon?
Yes, you can, however it is better with a blender or shaker for a better consistency.
Your Everyday Snack Spicy Baitz
Do Spicy Baitz contain red food coloring?
No, Spicy Baitz does not contain artificial red coloring. All of its color and flavor come from natural ingredients.
How spicy are Spicy Baitz?
They have a moderate level of spiciness, designed for those who enjoy a touch of spice without it being excessive.
What natural ingredients give that spicy flavor?
We use a blend of natural spices, including chili powder and other botanical seasonings, with no synthetic additives.
Are Spicy Baitz suitable for children?
Of course they are suitable for children, and they have the advantage of not having red coloring.
Do Spicy Baitz have preservatives or artificial flavors?
No, Spicy Baitz are made with natural ingredients, without preservatives.
Your Everyday Snack 70% Cacao Baitz
Are Baitz 70% cacao products vegan?
Yes, 70% cacao products are 100% vegan. They do not contain ingredients of animal origin.
Do Baitz 70% cocoa products contain dairy?
No, our 70% cacao products are dairy-free. They are suitable for people with lactose intolerance or those following a dairy-free diet.
Is 70% cocoa bitter?
It has an intense chocolate flavor, with a natural bitter touch typical of pure cocoa, ideal for those who prefer a more authentic and less sweet flavor.
What are the benefits of 70% cocoa chocolate?
Chocolate with high cocoa content is rich in antioxidants, can improve mood, and contribute to cardiovascular health when consumed in moderation.
Is it normal for 70% Cacao Baitz to become somewhat opaque?
Yes, it is totally normal, since they do not have any preservatives, the flavor is the same.
How should I store the 70% Cacao Baitz once I open them?
In the pantry it is perfect, if you want to put them in the refrigerator it is also very good.